Marylebone Cricket Club
Lord’s Ground’s staff use two-way radios all year round.On fixture days the number of staff and demand for radios increases. Using Hytera radios Chatterbox has provided a cost effective, future proof solution to the MCC’s DMR requirements.
Marylebone Cricket Club (MCC) is the world’s most famous and active cricket club, playing around 480 matches in the UK and a further 20 or so overseas each year.
MCC is the proud owner of Lord’s Ground, where it has been in residence since 1814. In addition to the thousands of spectators who come to watch matches at Lord’s every year many also come to see the comprehensive collection of cricket artifacts and books housed in the museum and library. To these visitors, to members and to many others Lord’s is the official home of cricket.
Lord’s is a busy venue. On a day-to-day basis two-way radios are used by stewards, the estates team, and museum, security, academy and catering staff to ensure the smooth running of all the facilities offered and the safety of staff and visitors. On fixture days, when more stewards and estates and catering staff are needed, demand for radios increases significantly. With the increase in spectators and the need to move them safely in, out and around the grounds it is essential for health and safety that the stewards can communicate effectively. Audio clarity and reliable coverage are key.
A Flexible Solution
Chatterbox also upgraded a fleet of 375 non-keypad handset, that MCC hires under a managed service contract for use by stewards etc. on match days, to PD985G Hytera radios.
Prior to its contract with Chatterbox, MCC had been using short-term hire equipment to cover seasonal increases and specific events but Chatterbox proposed that they rent all the required additional equipment for the full season. See inset box.
The Advantages of Seasonal Rental
- Spare handsets are available on site between events to replace any critical equipment that might fail in the interim
- Any failed equipment can be returned to Chatterbox for repair or replacement under contract or warranty with less urgency attached
- Provision of radio communications is not compromised at key events by non-delivery of equipment, through courier failure, because it is already available on site, confirmed to be tested and working
- Avoidance of transit charges, which will apply to each event. If the equipment is already on site, no additional carriage charges will be incurred.
Service and Support
Hytera radios are extremely easy to use so training is quick which is a valuable benefit where temporary staff are required to become familiar with the equipment very quickly.
Chatterbox produces online videos and training manuals for staff training. The training videos, which can be bespoke if necessary, are very popular as they can easily be accessed by staff via YouTube whenever required.
Chatterbox is located in the London area so able to respond quickly to requests for assistance. Chatterbox operates a web-based support ticket system, enabling notified problems and questions to be handled by any member of the team, and all responses and actions to be tracked online by Chatterbox and the client, in this case MCC.
During the term of the contract Lord’s Cricket Ground will be undergoing substantial redevelopment. Chatterbox will make regular site visits to ensure that any coverage issues arising from the work are identified and addressed so that full coverage is maintained.
Chatterbox manages all the required two-way radio licences on behalf of MCC.
The team at Chatterbox offer an excellent service, reacting quickly and effectively to any issues that occur.
Robert Ebdon, MCC Assistant Secretary (Estates)
Working with Chatterbox
Chatterbox offers customers in depth knowledge of two-way radio communications and related technologies, a range of products from the world’s leading companies in two-way radio communication, and an unparalleled level of service.
Chatterbox is based to the south of London with easy access to the M25, and offers a nationwide service.
For no obligation evaluation of your existing two-way radio system or to discuss your two-way radio requirements call 020 7183 4391.